Branch Operations Manager Katni

CSB Bank; Katni; On-site; INR 450,000 - 650,000; Full time

Job summary

CSB Bank is seeking an experienced branch operations professional to oversee daily branch tasks, including cash and ATM controls, KYC documentation, and service requests. The role partners with sales and service teams to enhance customer experience and ensure RBI compliance.

Responsibilities include processing account openings with CKYC uploads, tracking key service metrics, and preparing for audits. The candidate will train frontline staff and support cross-selling of insurance and investments

Qualifications

• Graduate degree required; banking certifications preferred.
• 3–9 years of branch operations experience.
• Experience with KYC/AML, RBI norms and audit readiness.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation).
• Serve branch customers and maintain operations in line with Audit Compliance requirements.
• Ensure accurate account opening and KYC with CKYC uploads and documentation quality.
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes.
• Prepare for audits/inspections; maintain records and resolve observations on time.
• Cross-sell insurance and investments; activate digital banking for new customers.
• Train frontline on process updates and compliance requirements.
• Manage inventory of customer deliverables and gold loan packets.

Skills

Branch operations

KYC/AML compliance

Customer service

Audit readiness

Training frontline

Inventory management

Education

Graduate

Banking certifications preferred

JAIIB/CAIIB

Job description

Job Description:

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross‑sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Qualifications

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB