Branch Operations Manager Sriramapuram

CSB Bank; Dindigul; On-site; INR 250,000 - 450,000; Full time

Job summary

CSB Bank in Dindigul, Tamil Nadu, invites applications for a Branch Operations professional responsible for daily branch activities, cash management, vault and ATM controls, end-of-day reconciliation, and strict adherence to KYC/AML, RBI and audit norms.

The role partners with sales and service teams to enhance customer experience, ensures accurate account openings with CKYC uploads, tracks service metrics, supports audits, trains frontline staff, and participates in cross-selling

Qualifications

• 3 to 9 years of branch operations experience.
• Graduate qualification; banking certifications preferred.
• JAIIB/CAIIB certification preferred.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross-sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Skills

Customer service

Cash handling

KYC/AML knowledge

Education

Graduate

Job description

Job Description:

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross-sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Qualifications

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB

Requirements: