Branch Operations Manager Prakasam

CSB Bank; India; On-site; INR 450,000 - 700,000; Full time

Job summary

CSB Bank is seeking a Branch Operations professional in India to own daily branch operations, ensuring strict adherence to KYC/AML, RBI and audit norms. The role partners with sales and service teams to enhance customer experience.

Responsibilities include managing cash and vault controls, CKYC documentation, service metrics, audits, and cross-selling insurance. 3–9 years of branch ops experience and a graduate degree are required, with JAIIB/CAIIB preferred.

Qualifications

• Graduate with banking background and relevant certifications preferred.
• 3–9 years of experience in branch operations.
• JAIIB/CAIIB certification preferred.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation).
• Service branch customers while ensuring audit compliance.
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality.
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes.
• Prepare for audits/inspections; maintain records and resolve observations on time.
• Cross-sell insurance/investments and activate digital banking for new customers.
• Train frontline on process updates and compliance requirements.
• Inventory management of customer deliverables and gold loan packets.

Skills

Branch operations

KYC/AML compliance

Customer service

Audit readiness

Education

Graduate

Job description

Job Description:

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross-sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Qualifications

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB

Requirements: