Branch Operations Manager Kakinada

CSB Bank; Yeleswaram; On-site; INR 350,000 - 550,000; Full time

Job summary

CSB Bank is seeking a Branch Operations professional in India to manage daily branch operations, including cash handling, account opening, and service requests, while ensuring strict adherence to KYC/AML and RBI norms. The role involves collaboration with sales and service teams to enhance customer experience.

The incumbent will oversee controls, audits, and service metrics, while training staff and ensuring documentation quality for new accounts and digital activation for customers.

Qualifications

• Experience in branch operations including cash handling and customer service.
• Knowledge of KYC/AML and RBI/audit norms is preferred.
• Proficiency in maintaining accurate records and supporting audits.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation).
• Servicing branch customers and maintaining branch operations in line with Audit Compliance requirements.
• Ensure accurate account opening and KYC with CKYC uploads and documentation quality.
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes.
• Prepare for audits/inspections; maintain records and resolve observations on time.
• Cross-sell insurance/investments and activate digital banking for new customers.
• Train frontline on process updates and compliance requirements.
• Inventory management of customer deliverables and gold loan packets.

Skills

Cash handling

Customer service

Compliance

KYC/AML

Audit readiness

Team training

Education

Graduate

Banking certifications

Job description

Job Description:

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross-sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Qualifications

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB

Requirements: