Branch Operations Manager Papanasam

CSB Bank; Thanjavur; On-site; INR 335,000 - 670,000; Full time

Job summary

CSB Bank in Thanjavur, Tamil Nadu, is seeking a branch operations leader responsible for achieving sales goals while ensuring top-notch customer service and compliant, smooth daily operations.

The role focuses on maintaining service standards, deepening customer relationships through cross-selling and upselling, and managing branch infrastructure and compliance with a strong emphasis on reliability and performance.

Qualifications

• Graduate (any specialization) required.
• 3–9 years of relevant experience.
• Branch operations and customer service focus.

Responsibilities

• To ensure customer service standards are met and minimize customer complaints and escalations.
• Deepen customer engagements and maximize revenue by cross-sell and upsell.
• Ensure smooth branch operations at all times.
• Ensure branch adheres to highest standards of compliance.
• Ensure branch upkeep in terms of physical and IT infrastructure.

Education

Graduate

Job description

Job Description:

responsible for the entire operation of a branch; from ensuring the attainment of sales goals to overseeing everyone provides excellent customer service

Responsibilities

• To ensure customer service standards are met and inimize customer complaints and escalations
• Deepen customer engagements and ensure revenue is maximized by cross sell and upsell
• Ensure smooth operations of the branch at all times
• Ensure branch adheres to the highest standards of compliance
• Ensure branch upkeep in terms of physical and IT infrastructure

Qualifications

• Min Years - 3
• Max Years - 9
• Qualification - Graduate (Any Specialisation)