Branch Operations Manager| K Chettipalayam

CSB Bank; Chettipalayam; On-site; INR 900,000 - 1,300,000; Full time

Job summary

CSB Bank in Chettipalayam, Tamil Nadu, invites applications for the Branch Operations Manager position. You will oversee the end-to-end branch operations, drive sales goals, and ensure outstanding customer service across all touchpoints.

The role requires 3–9 years of relevant experience, strong leadership, and a track record in cross-selling banking products. You will manage staff, ensure compliance, and secure smooth IT and physical infrastructure operations.

Qualifications

• Minimum 3 years of branch operations or banking experience.
• Experience achieving sales targets and delivering customer service.
• Proven ability to cross-sell and upsell banking products.

Responsibilities

• Ensure customer service standards are met and minimize complaints and escalations.
• Deepen customer engagements and maximize revenue through cross-sell and upsell.
• Ensure smooth branch operations at all times.
• Maintain compliance with applicable regulations and standards.
• Oversee upkeep of branch physical and IT infrastructure.

Skills

Customer service

Sales

Team supervision

Job description

Branch Operations Manager| K Chettipalayam

K Chettipalayam, Tamil Nadu, India

Job Description

responsible for the entire operation of a branch; from ensuring the attainment of sales goals to overseeing everyone provides excellent customer service

Responsibilities

To ensure customer service standards are met and inimize customer complaints and escalations

Deepen customer engagements and ensure revenue is maximized by cross sell and upsell

Ensure smooth operations of the branch at all times

Ensure branch adheres to the highest standards of compliance

Ensure branch upkeep in terms of physical and IT infrastructure

Qualifications

Min Years - 3

Max Years - 9