Branch Operations Manager| Dhanbad

Catholic Syrian Bank; Dhanbad; On-site; INR 500,000 - 850,000; Full time

Job summary

Catholic Syrian Bank in Dhanbad, Jharkhand is seeking a branch leadership role to oversee overall operations, drive sales goals, and ensure excellent customer service. The incumbent will manage day-to-day branch activities and uphold service quality.

Core duties include maintaining service standards, minimizing complaints, expanding customer engagement to maximize revenue through cross-sell and upsell, and ensuring compliant, smooth operation with proper IT/physical infrastructure.

Qualifications

• Min Years - 3
• Max Years - 9

Responsibilities

• To ensure customer service standards are met and inimize customer complaints and escalations
• Deepen customer engagements and ensure revenue is maximized by cross sell and upsell
• Ensure smooth operations of the branch at all times
• Ensure branch adheres to the highest standards of compliance
• Ensure branch upkeep in terms of physical and IT infrastructure

Job description

responsible for the entire operation of a branch; from ensuring the attainment of sales goals to overseeing everyone provides excellent customer service

Responsibilities

To ensure customer service standards are met and inimize customer complaints and escalations

Deepen customer engagements and ensure revenue is maximized by cross sell and upsell

Ensure smooth operations of the branch at all times

Ensure branch adheres to the highest standards of compliance

Ensure branch upkeep in terms of physical and IT infrastructure

Qualifications

Min Years - 3

Max Years - 9

Job Info

• Job Identification 1115172
• Posting Date 12/29/2025, 12:00 AM
• Locations Upper Ground Floor, MOTILAL complex, Dhanbad, Jharkhand, 828127, IN