Branch Operations Manager| Dhanbad

CSB Bank; Dhanbad; On-site; INR 400,000 - 700,000; Full time

Job summary

CSB Bank is seeking a capable manager to oversee the entire operation of a branch. The role focuses on achieving sales goals while ensuring excellent customer service and strict compliance, with responsibility for smooth daily operations and upkeep of physical and IT infrastructure.

The candidate should have 3–9 years of relevant experience and will be based at the Dhanbad branch, Jharkhand. Strong leadership and customer engagement skills are essential to maximize revenue through cross-sell and

Qualifications

• Min Years - 3
• Max Years - 9

Responsibilities

• responsible for the entire operation of a branch; from ensuring the attainment of sales goals to overseeing everyone provides excellent customer service
• To ensure customer service standards are met and inimize customer complaints and escalations
• Deepen customer engagements and ensure revenue is maximized by cross sell and upsell
• Ensure smooth operations of the branch at all times
• Ensure branch adheres to the highest standards of compliance
• Ensure branch upkeep in terms of physical and IT infrastructure

Job description

responsible for the entire operation of a branch; from ensuring the attainment of sales goals to overseeing everyone provides excellent customer service

Responsibilities

To ensure customer service standards are met and inimize customer complaints and escalations

Deepen customer engagements and ensure revenue is maximized by cross sell and upsell

Ensure smooth operations of the branch at all times

Ensure branch adheres to the highest standards of compliance

Ensure branch upkeep in terms of physical and IT infrastructure

Qualifications

Min Years - 3

Max Years - 9

Job Info

• Job Identification 1115172
• Posting Date 12/29/2025, 12:00 AM
• Locations Upper Ground Floor, MOTILAL complex, Dhanbad, Jharkhand, 828127, IN