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CSB Bank invites applications for Branch Operations Manager at Palayamkottai. You will oversee end-to-end branch operations, drive sales goals, and ensure exceptional customer service.
Key duties include maintaining compliance, handling IT and physical infrastructure, and deepening customer relationships through cross-selling and upselling while safeguarding smooth daily operations. This role requires 3–9 years of relevant experience and a commitment to high standards.
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responsible for the entire operation of a branch; from ensuring the attainment of sales goals to overseeing everyone provides excellent customer service
To ensure customer service standards are met and inimize customer complaints and escalations
Deepen customer engagements and ensure revenue is maximized by cross sell and upsell
Ensure smooth operations of the branch at all times
Ensure branch adheres to the highest standards of compliance
Ensure branch upkeep in terms of physical and IT infrastructure
Min Years - 3
Max Years - 9