Branch Operations Manager

Axis Bank; Tonk; Sur place; INR 600 000 - 1 000 000; Plein temps

Résumé du poste

Axis Bank in India seeks a Branch Operations Manager to oversee daily branch activities, cash handling, settlements, and customer service, guiding a team of tellers and officers.

The role focuses on strengthening customer relationships, achieving cross-sell targets, ensuring compliance with banking rules, and managing audits and training.

Responsabilités

• Direct daily operations of the branch including cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, deposits, account opening and customer service with a team of tellers and Customer Service Officers.
• Resolve customer complaints and issues while maintaining high service standards.
• Establish and strengthen key customer relationships to generate sustained business.
• Aim for growth in account balances and achieve cross-sell targets.
• Maintain cash balance as per Cash Retention Limit.
• Monitor leakage of income, office accounts and anti-money laundering s.
• Ensure compliance with banking rules, regulations and procedures; review vault register and overdue management.
• Review branch operations reports and track exceptional transactions.
• Handle internal and external audit processes and address audit queries promptly.
• Ensure training of customer service officers on products, processes and bank policies.

Description du poste

Key Responsibilities

• Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers.
• Ensure all customer complaints and issues are resolved maintaining high service standards
• Establish and strengthen all key customer relationships to generate sustained business
• Ensure growth in account balances and achievement of aggregate cross sell points target
• Ensure maintenance of cash balance as per Cash Retention Limit
• Control and monitor leakage of income, office accounts and anti-money laundering s
• Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management
• Review branch operations reports and track exceptional transactions.
• Handle internal and external audit processes and attend audit queries immediately
• Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank