Assistant Branch Manager

Kotak Mahindra Bank; Madurai District; On-site; INR 550,000 - 750,000; Full time

Job summary

Kotak Mahindra Bank in Tamil Nadu's Madurai District seeks a proactive Branch Operations Manager to oversee daily branch operations, ensuring regulatory and audit compliance and delivering superior customer experiences.

You will lead service processes, manage cash and FX operations, and ensure AML/KYC compliance for branch account openings, while guiding the team to optimize efficiency and satisfaction.

Qualifications

• Strong leadership and team management abilities.
• Thorough understanding of banking operations and processes.
• Commitment to regulatory compliance and risk management.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements
• Authorize and verify system inputs for customer transactions and service requests (SO/SDO/RO)
• Manage branch lobby and customer queues to enhance service delivery
• Handle cash operations, including foreign exchange (FX) and travellers cheques (TCs), within prescribed limits
• Address and resolve customer complaints within defined turnaround times (TAT)
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC

Job description

Role & responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements
• Authorize and verify system inputs for customer transactions and service requests (SO/SDO/RO)
• Manage branch lobby and customer queues to enhance service delivery
• Handle cash operations, including foreign exchange (FX) and travellers cheques (TCs), within prescribed limits
• Address and resolve customer complaints within defined turnaround times (TAT)
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC

Job description

We are looking for a proactive and detail-oriented Branch Operations Manager to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences