Assistant Branch Manager-Inbound-Branch Banking-Service

Kotak Mahindra Bank Ltd; Sirsi; On-site; INR 500,000 - 650,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking an Assistant Branch Manager-Inbound in Sirsi, Karnataka to oversee daily branch operations and ensure regulatory compliance.

The role focuses on strong leadership, efficient customer service processes, cash operations, and maintaining audit standards to deliver exceptional banking experiences.

You will manage customer queues, FX/TC operations within limits, address complaints, and ensure AML/KYC compliance for new accounts.

Qualifications

• Experience in branch operations and people management.
• Strong leadership and customer service focus.
• Knowledge of AML/KYC compliance and banking regulations.

Responsibilities

• Oversee day-to-day branch operations for smooth functioning.
• Ensure adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for transactions and service requests by staff.
• Manage branch lobby and customer queues to optimize service delivery.
• Handle cash operations including FX and traveller's cheques within limits.
• Address and resolve customer complaints within defined TAT.
• Ensure AML/KYC compliance for all new account forms submitted to CPC/RPC.

Skills

Leadership

Banking operations

Customer experience

Job description

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.