Assistant Branch Manager-Inbound-Branch Banking-Service

Kotak Mahindra Bank Ltd; Nagpur District; On-site; INR 500,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking an Assistant Branch Manager-Inbound to oversee daily branch operations and ensure compliance with regulatory standards. You will manage customer service processes, cash operations, and maintain efficient service delivery.

The ideal candidate should demonstrate strong leadership, solid understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Qualifications

• Strong understanding of banking operations and procedures.
• Ability to ensure compliance with AML/KYC standards.
• Experience leading branch operations and customer service teams.

Responsibilities

• Oversee day-to-day branch operations for smooth functioning.
• Ensure adherence to bank policies, audits, and regulatory requirements.
• Authorize and verify system inputs for customer transactions by subordinates.
• Manage branch lobby and customer queues to improve service delivery.
• Handle cash operations including FX and traveler's cheques within limits.
• Address and resolve customer complaints within defined times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Leadership skills

Attention to detail

Customer service orientation

Proactive mindset

Education

Bachelor's degree in Banking/Commerce

Job description

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler's cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.