Branch Operations Head- Across Chhattisgath

Axis Bank; Kondagaon, Kawardha, Gidam; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Axis Bank is recruiting a Branch Operations Head (BOH) to lead branch staff and ensure smooth daily operations, driving productivity to meet financial targets. The BOH will ensure compliance with banking rules and policies while delivering high service standards.

Key duties include managing cash, transfers, account openings, customer service, audits, and staff training on products and policies to support growth and risk management at the branch.

Qualifications

• Graduation or higher from a recognized institute; MBA-Marketing preferred.
• NCFM and AMFI certifications.
• Knowledge of banking products and regulatory norms.

Responsibilities

• Direct daily operations including cash, clearing, transfers (ECS/RTGS/NEFT), SB, CD, FDR, deposits, account opening, and customer service with Tellers and CSOs.
• Resolve customer complaints while maintaining high service standards.
• Establish and strengthen key customer relationships to drive sustained business.
• Achieve growth in account balances and cross-sell targets.
• Maintain cash balance per Cash Retention Limit and monitor branch cash flow.
• Ensure compliance with banking rules, regulations and procedures; oversee audits and vault compliance.
• Train customer service officers on products, processes and policies.

Skills

Banking knowledge

Regulatory knowledge

Team leadership

Customer service

Risk management

Communication

Education

Graduation / Post-Graduation (MBA-Marketing preferred)

NCFM Certifications

AMFI Certifications

Job description

About Branch Banking:

The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Banks strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Banks customer engagement strategy across products and services.

About the Role:

The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branchs financial targets. The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bank

Key Responsibilities

• Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers.
• Ensure all customer complaints and issues are resolved maintaining high service standards
• Establish and strengthen all key customer relationships to generate sustained business
• Ensure growth in account balances and achievement of aggregate cross sell points target
• Ensure maintenance of cash balance as per Cash Retention Limit
• Control and monitor leakage of income, office accounts and anti-money laundering s
• Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management
• Review branch operations reports and track exceptional transactions.
• Handle internal and external audit processes and attend audit queries immediately
• Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank

Qualifications:

Optimal qualification for success on the job is:

• Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute
• NCFM and AMFI Certifications

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Knowledge of banking products and services
• Knowledge of regulatory guidelines and norms
• Good communication (both verbal and written) skill in both English and the local language
• Ability to manage complex client situations
• Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
• Ability to handle pressure and meet deadlines

HR - Mr. Aditya Dubey "[e-mail]"