Branch Operations Head - Chennai

Axis Bank; Chennai District, Maraimalai Nagar; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Axis Bank is seeking a Branch Operations Head to lead the daily branch operations, cash management, customer service and compliance across banking activities in Chennai region. You will manage Sales Officers and Tellers to achieve branch targets and ensure service standards.

The role requires understanding of cash handling, NEFT/RTGS, cross-sell, risk controls and staff training. MBA preferred, strong communication in English and local language, and adherence to regulatory norms.

Qualifications

• Banking products and services knowledge.
• Regulatory guidelines and norms understanding.
• Strong English and local language communication.

Responsibilities

• Direct daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers.
• Resolve customer complaints while maintaining high service standards.
• Establish and strengthen key customer relationships to generate sustained business.
• Drive growth in account balances and achieve cross-sell targets.
• Maintain cash balance per Cash Retention Limit.
• Monitor leakage of income and anti-money laundering controls.
• Ensure compliance with banking rules, review vault and overdue management.
• Review branch operations reports and track exceptional transactions.
• Handle internal and external audits and respond to audit queries.
• Ensure training of customer service officers on products, processes and policies.

Skills

Banking products

Regulatory knowledge

Communication skills

Risk management

Deadline management

Education

Graduation / Post-Graduation (MBA-Marketing preferred)

NCFM Certification

AMFI Certification

Job description

About Branch Banking:

The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Banks strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Banks customer engagement strategy across products and services.

About the Role:

The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branchs financial targets. The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bank

Key Responsibilities

• Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers.
• Ensure all customer complaints and issues are resolved maintaining high service standards
• Establish and strengthen all key customer relationships to generate sustained business
• Ensure growth in account balances and achievement of aggregate cross sell points target
• Ensure maintenance of cash balance as per Cash Retention Limit
• Control and monitor leakage of income, office accounts and anti-money laundering s
• Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management
• Review branch operations reports and track exceptional transactions.
• Handle internal and external audit processes and attend audit queries immediately
• Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank

Qualifications:

• Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute
• NCFM and AMFI Certifications

Role Proficiencies:

• Knowledge of banking products and services
• Knowledge of regulatory guidelines and norms
• Good communication (both verbal and written) skill in both English and the local language
• Ability to manage complex client situations
• Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
• Ability to handle pressure and meet deadlines

HR - Mr.Jesuraj "[e-mail]"