Hiring For Branch Operations Head @ Axis Bank, Bangalore

Axis Bank; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Axis Bank in Bengaluru is seeking a Branch Operations Head to lead customer service officers and tellers, ensure smooth daily operations, and drive productivity to meet branch targets.

The role emphasizes compliance, risk management, and building strong customer relationships while overseeing cash, accounts, transfers, and cross-sell initiatives across the branch.

Qualifications

• Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute.
• NCFM and AMFI Certifications.

Responsibilities

• Direct daily branch operations including cash, transfers, deposits, and account opening with tellers and CSCs.
• Resolve customer complaints and maintain high service standards.
• Strengthen customer relationships to generate sustained business.
• Achieve cross-sell targets and manage branch performance.
• Maintain cash balance per Cash Retention Limit.
• Ensure compliance with banking rules and AML controls.
• Review branch operation reports and audit queries promptly.
• Train customer service officers on products and policies.

Skills

Banking knowledge

Regulatory compliance

Verbal & written English

Team leadership

Customer service

Education

Graduation

MBA (Marketing)

NCFM Certification

AMFI Certification

Job description

Role & responsibilities

About the Role:

The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branchs financial targets. The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bank

Key Responsibilities

• Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers.
• Ensure all customer complaints and issues are resolved maintaining high service standards
• Establish and strengthen all key customer relationships to generate sustained business
• Ensure growth in account balances and achievement of aggregate cross sell points target
• Ensure maintenance of cash balance as per Cash Retention Limit
• Control and monitor leakage of income, office accounts and anti-money laundering s
• Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management
• Review branch operations reports and track exceptional transactions.
• Handle internal and external audit processes and attend audit queries immediately
• Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank

Qualifications:

Optimal qualification for success on the job is:

• Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute
• NCFM and AMFI Certifications

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Knowledge of banking products and services
• Knowledge of regulatory guidelines and norms
• Good communication (both verbal and written) skill in both English and the local language
• Ability to manage complex client situations
• Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
• Ability to handle pressure and meet deadlines