Branch Manager - Sales and Operations

Muthoot Fincorp Limited; Bhawanigarh; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Branch Manager for RO Devigarh. The role emphasizes developing customer relationships, driving branch profitability, and coordinating marketing and collections activities.

You will lead a team, ensure policy adherence, and liaise with departments to optimize operations. Candidate should have strong communication in local language and English, with a proven record in sales, market analysis and people development.

Qualifications

• Experience in branch operations and financial services.
• Ability to coordinate with multiple departments.
• Strong communication in local language and English.
• Proven track record in achieving targets and managing teams.

Responsibilities

• Maintain regular and continuous relationships with existing and potential customers.
• Study market trends to identify opportunities and up-sell/cross-sell of products.
• Initiate, implement and coordinate marketing activities for growth.
• Achieve branch targets and ensure profitability of the unit.
• Conduct field visits for marketing and collection activities as required.
• Collaborate with departments to ensure smooth branch functioning.
• Ensure adherence to policies, risk controls and statutory requirements.
• Focus on branch profitability and supervision of the team.

Skills

Customer relationship

Sales & marketing

Planning & forecasting

Team coaching

Market intelligence

Business development

Communication skills (local + English)

Leadership & mentorship

Job description

BRANCH MANAGER- RO DEVIGARH

Key Job Responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.
• Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English