Branch Manager

Muthoot Fincorp Limited; Coimbatore District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Branch Manager in Coimbatore to maintain strong customer relationships, study market trends, and drive marketing initiatives. The role focuses on achieving branch targets, ensuring profitability, and coordinating cross-department activities to sustain smooth operations.

The ideal candidate will oversee risk management, customer service excellence, and team development, while adhering to company policies and regulatory requirements.

Qualifications

• Experience in branch operations and customer service.
• Ability to coordinate marketing activities and meet branch targets.
• Knowledge of audit/compliance and risk mitigation.

Responsibilities

• Maintain regular relationships with existing and potential customers and identify market trends for up-sell/cross-sell of products.
• Achieve branch targets and ensure profitability; involved in field visits for marketing and collections as per branch needs.
• Collaborate with various departments to ensure smooth branch functioning and compliance with SOPs and policies.
• Mitigate risk by early detection of fraud and ensure compliance with laws and internal controls.
• Oversee recovery of receivables and maintain branch books of accounts and premises.
• Lead and train the team, fostering knowledge sharing and career development.

Skills

Customer relations

Market analysis

Strategic planning

Team coaching

Revenue growth

Communication

Job description

Branch Manager Key Job Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & & ensure that assigned branch is profitable.

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English