Branch Manager

Muthoot Fincorp Limited; Bhilai; On-site; INR 600,000 - 900,000; Full time

Job summary

Muthoot Fincorp Limited Bhilai is seeking a Branch Manager to lead a team, nurture customer relationships, and drive branch profitability. The role involves studying market trends, coordinating marketing initiatives, and ensuring high-quality customer service to delight clients and retain business.

You will oversee operations, ensure policy compliance, and collaborate across departments to deliver results. Strong leadership and communication in local language and English are essential.

Qualifications

• Result orientation and strong customer service focus.
• Ability to build and maintain productive relationships with customers and stakeholders.
• Strong planning, forecasting, and strategic thinking capabilities.
• Proven track record in business development and market intelligence.
• Capable coach and mentor for team members; fosters knowledge sharing.
• Effective communication skills in local language and English.
• Demonstrated professionalism and client servicing excellence.
• Ability to drive branch profitability and ensure operational discipline.

Responsibilities

• Maintain regular & continuous relationships with existing and potential customers, and study market trends to identify opportunities for up-sell/cross-sell.
• Coordinate and participate in marketing activities to achieve branch targets and profitability.
• Ensure efficient customer service to achieve customer delight and retain customers.
• Oversee branch operations; ensure adherence to manuals, policies and statutory requirements.
• Support in collection activities and recovery of receivables with timely follow-ups.
• Manage branch books, documents and asset upkeep; liaise with authorities and external agencies as required.
• Provide training and coaching to team members; promote knowledge sharing for business growth.

Skills

Relationship Building

Customer Service

Planning & Forecasting

Business Development

Coaching & Mentoring

Market Intelligence

Communication Skills (local language &

Result Orientation

Job description

BRANCH MANAGER

Key Job Responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English