Branch Manager

Muthoot FinCorp (MFL); Karnataka; Sur place; INR 300 000 - 540 000; Plein temps

Résumé du poste

Muthoot FinCorp in Karnataka seeks a proactive professional to manage customer relationships, support branch profitability, and coordinate marketing activities. The role involves field visits for marketing and collections as required, with emphasis on risk-aware operations and customer service excellence.

You will collaborate with multiple departments to ensure smooth branch functioning, adherence to policies, and proactive knowledge sharing for business growth and career development.

Qualifications

• Proven ability to maintain regular relationships with customers.
• Ability to study market trends to drive up-sell/cross-sell initiatives.
• Experience coordinating marketing activities to achieve targets.
• Focus on customer delight through efficient service and retention.

Responsabilités

• Maintain regular and continuous relationships with existing and potential customers.
• Identify market trends to aid innovation and meet customer needs via up-sell/cross-sell of products.
• Coordinate and participate in marketing to achieve objectives.
• Achieve customer delight through efficient service and retention of customers.

Connaissances

Relationship building

Market intelligence

Business development

Coaching & mentoring

Planning & forecasting

Communication skills (English)

Description du poste

Role & responsibilities

Key Job Responsibilities Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through ecient customer service. Retain existing customers and acquire new continuously.

Product Process Championship

• Achieve branch targets and ensure protability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organizations revenue ow and protect customers long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Ecient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of LawRole will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills Proficiency in local language and English