Branch Manager

Muthoot Fincorp Ltd.; Kanpur; On-site; INR 350,000 - 550,000; Full time

Job summary

Muthoot Fincorp Ltd. in Kanpur seeks a Branch Marketing & Operations professional to build and sustain relationships with existing and new customers. You will study market trends, drive up-sell/cross-sell, initiate marketing activities, and ensure excellent customer service.

You will also participate in field marketing and collections, coordinate with multiple departments, uphold policies, mitigate risks, and mentor the team to achieve branch profitability and growth.

Qualifications

• Coaching and mentoring of team members.
• Business development and market expansion.
• Clear communication in local language and English.

Responsibilities

• Maintain regular & continuous relationships with existing and potential customers.
• Study market trends to identify opportunities for up-sell/cross-sell.
• Initiate and coordinate marketing activities to achieve branch goals.
• Achieve customer delight through efficient service and retention.
• Field visits for marketing and collection activities as required.
• Coordinate with departments to ensure smooth branch operations and compliance.
• Support branch profitability and risk mitigation through diligent processes.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English