BRANCH MANAGER

Muthoot Fincorp Ltd.; Patti; On-site; PKR 1,200,000 - 2,000,000; Full time

Job summary

Muthoot Fincorp Ltd. in Patti Nat invites a Branch Manager to lead branch operations, drive customer relationships, and achieve profitability. You will coordinate field marketing, collaborate with departments, and ensure risk controls are followed to protect the organization's goodwill.

The role emphasizes coaching, business development, and strong communication in local language and English to grow the customer base and revenue.

Qualifications

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market trends to meet customer needs through up-sell/cross-sell of products.
• Initiate and coordinate marketing activities for growth.
• Deliver customer delight through efficient service and retention.
• Achieve branch targets and ensure profitability of the unit.
• Field visits for Marketing/Collection based on branch requirements.
• Collaborate with departments for smooth branch functioning.
• Ensure operational adherence and risk mitigation; uphold company values.
• Recovery of receivables; monitor revenue flow and compliance.
• Maintain branch books, documents, and statutory records; liaise with authorities.
• Role within Audit & Gold Inspection; focus on branch profitability.
• Provide hands-on training and coaching to the team.
• Encourage knowledge sharing for business and career growth.

Skills

Customer relationship

Market analysis

Business development

Communication skills

Team coaching

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English