BRANCH MANAGER

Muthoot Fincorp Ltd.; Botad District; On-site; INR 600,000 - 900,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a Branch Manager to lead and grow branch operations across sales, marketing, and collections. The role focuses on customer relationship management, market insight, and achieving profitability while ensuring compliance and strong governance.

The position involves field activities, training the team, and coordinating across departments to optimize branch performance and customer satisfaction.

Qualifications

• Coaching & mentoring abilities to develop team talent.
• Business development skills to grow branch business and wallet share.
• Strong communication in local language and English.

Responsibilities

• Maintain regular and continuous relationships with existing and potential customers.
• Analyze market trends to identify opportunities for up-sell and cross-sell.
• Initiate, coordinate and participate in marketing activities to achieve targets.
• Deliver excellent customer service to retain customers and attract new ones.
• Achieve branch targets and ensure profitability of the unit.
• Conduct field visits for marketing and collection as required by the branch.
• Collaborate with departments to ensure smooth branch operations.
• Ensure adherence to SOPs and policy compliance; mitigate risks.
• Monitor recoveries to protect revenue flow and follow-up promptly.
• Maintain branch books, records and assets; liaise with authorities.
• Audit and Gold Inspection responsibilities; uphold governance.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English