Branch Manager - Retail MFB - Sales - Muramalla - High School Road - J Grades

Tata Capital; I. Polavaram; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Tata Capital is seeking a Branch Manager - Collections to lead a team of Loan Officers and Field Staff at the branch, drive business targets, and ensure timely repayments.

The role involves field visits, design of collection strategies, and ongoing staff development to improve performance and customer satisfaction while maintaining brand standards.

Qualifications

• Graduate in any discipline.

Responsibilities

• Lead a team of Loan Officers/Field Staff at the branch to achieve business targets.
• Ensure maximum collection efficiency and regular repayment of all customers.
• Design a collection strategy to avoid risky areas and maintain quality portfolio.
• Conduct regular field visits to guide staff and assess performance.
• Monitor repayment, follow up on delinquents and frauds.
• Hold regular meetings to plan daily targets and ensure execution.
• Maintain all branch records and ensure compliance, audit, admin and HR processes.
• Identify training needs and develop staff through continuous coaching.
• Guide the team to improve First Time Right and TAT while maximizing customer satisfaction.
• Maintain brand alignment and ensure effective brand retention across customers.

Skills

Leadership

Team management

Target achievement

Planning

Training

Monitoring

Customer satisfaction

Education

Graduate in any discipline

Job description

Job Description:

• Effectively leading team of Loan Officers/Field Staff at the branch to achieve their expected business targets.
• Ensuring maximum collection efficiency of branch and regular repayment of all customers.
• Designing a collection strategy in operational radius to avoid risky areas and ensuring quality portfolio.
• Conducting regular field visits to guide and motivate the Loan Officers & Surprise visits assessing a sample of Centre Meetings to assess loan officer performance and take prompt corrective action where necessary.
• Continuous tracking of repayment of regular customers and follow up for delinquent customers, non-starters and frauds.
• Conduct regular morning and evening meetings with Loan Officers for achieving daily run rate as per projection and display effective planning abilities
• Proper Maintenance of branch and all registers, documents, etc to handle compliance, audit, legal, admin, HR, etc related issues of the branch
• Ensuring staff skill development through meetings and continuous monitoring of various clusters on regular basis by identifying training needs as per the market trends and new business opportunities and ensuring resource optimization.
• Guiding the team to improve their First Time Right (FTR) and TAT while ensuring maximum customer satisfaction.
• Maintain a branch that aligns with brand values and ensure effective brand retention and recall amongst all customers and non-customers.
• Ensure all laid down system and processes are followed at the branch as stipulated by the Senior Management.
• Ensure that all staff are adequately trained on the Products of the company and Processes.

Qualification :

Graduate in any discipline