Branch Manager - Retail MFB - Sales

Tata Capital; Cheyyeru Agraharam; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Tata Capital is seeking a Branch Manager/Collection Head to lead a team of loan officers at the branch, drive sales targets and ensure timely repayments. The role focuses on protecting portfolio quality through effective collection strategies and field guidance.

The ideal candidate will be a graduate with strong leadership, planning and stakeholder management skills, and will ensure compliance with branch processes and brand standards.

Qualifications

• Graduate in any discipline.

Responsibilities

• Lead a team of Loan Officers/Field Staff at the branch to meet business targets.
• Ensure maximum collection efficiency and regular repayment from customers.
• Design and implement a collection strategy within the branch radius to protect portfolio quality.
• Conduct field visits to coach staff and take corrective action as needed.
• Monitor repayment, follow up on delinquents, and address fraud indicators.
• Hold regular morning/evening meetings to drive daily run rate and plan activities.
• Maintain branch records and ensure compliance, audits, admin, HR processes.
• Develop staff through training needs assessment and market trend analysis.
• Guide the team to improve First Time Right (FTR) and speed up processes for customer satisfaction.
• Maintain brand alignment and ensure strong brand recall among customers.

Skills

Team leadership

Branch operations

Credit collection

Performance tracking

Education

Graduation

Job description

Achieving sales targets while ensuring best in class portfolio quality of the branch.

• Effectively leading team of Loan Officers/Field Staff at the branch to achieve their expected business targets.
• Ensuring maximum collection efficiency of branch and regular repayment of all customers.
• Designing a collection strategy in operational radius to avoid risky areas and ensuring quality portfolio.
• Conducting regular field visits to guide and motivate the Loan Officers Surprise visits assessing a sample of Centre Meetings to assess loan officer performance and take prompt corrective action where necessary.
• Continuous tracking of repayment of regular customers and follow up for delinquent customers, non-starters and frauds.
• Conduct regular morning and evening meetings with Loan Officers for achieving daily run rate as per projection and display effective planning abilities
• Proper Maintenance of branch and all registers, documents, etc to handle compliance, audit, legal, admin, HR, etc related issues of the branch
• Ensuring staff skill development through meetings and continuous monitoring of various clusters on regular basis by identifying training needs as per the market trends and new business opportunities and ensuring resource optimization.
• Guiding the team to improve their First Time Right (FTR) and TAT while ensuring maximum customer satisfaction.
• Maintain a branch that aligns with brand values and ensure effective brand retention and recall amongst all customers and non-customers.
• Ensure all laid down system and processes are followed at the branch as stipulated by the Senior Management.
• Ensure that all staff are adequately trained on the Products of the company and Processes.

Qualification : Graduate in any discipline