Branch Manager - Retail MFB - Sales - Keshoraipatan - Matra Road - J Grades

Tata Capital; Bundi; On-site; INR 600,000 - 900,000; Full time

Job summary

Tata Capital in Bundi (Rajasthan) is seeking a branch leadership role. You will lead loan officers and field staff, drive business targets, and optimise collections and regular repayments at the branch.

The role focuses on compliance, process discipline, staff training, and brand integrity. You will guide teams through daily operations, monitor performance, and build a well-run branch aligned with company standards.

Qualifications

• Graduate in any discipline.

Responsibilities

• Lead branch team of Loan Officers/Field Staff to achieve targets.
• Ensure maximum collections and regular repayments.
• Design collection strategies within the operating radius to avoid risky areas and ensure quality portfolio.
• Conduct field visits to guide staff and assess performance; take corrective actions where necessary.
• Track repayment and follow up on delinquents, non-starters and frauds.
• Hold regular meetings to review daily run rate and planning.
• Maintain branch registers, documents, and ensure compliance, audits, admin, HR tasks.
• Ensure staff training needs are identified and resources optimized.
• Improve First Time Right (FTR) and customer satisfaction.
• Maintain branch alignment with brand values and retention.
• Ensure all branch systems and processes follow Senior Management directives.
• Train staff on company products and processes.

Education

Graduate

Job description

Job Description:

• Effectively leading team of Loan Officers/Field Staff at the branch to achieve their expected business targets.
• Ensuring maximum collection efficiency of branch and regular repayment of all customers.
• Designing a collection strategy in operational radius to avoid risky areas and ensuring quality portfolio.
• Conducting regular field visits to guide and motivate the Loan Officers & Surprise visits assessing a sample of Centre Meetings to assess loan officer performance and take prompt corrective action where necessary.
• Continuous tracking of repayment of regular customers and follow up for delinquent customers, non-starters and frauds.
• Conduct regular morning and evening meetings with Loan Officers for achieving daily run rate as per projection and display effective planning abilities
• Proper Maintenance of branch and all registers, documents, etc to handle compliance, audit, legal, admin, HR, etc related issues of the branch
• Ensuring staff skill development through meetings and continuous monitoring of various clusters on regular basis by identifying training needs as per the market trends and new business opportunities and ensuring resource optimization.
• Guiding the team to improve their First Time Right (FTR) and TAT while ensuring maximum customer satisfaction.
• Maintain a branch that aligns with brand values and ensure effective brand retention and recall amongst all customers and non-customers.
• Ensure all laid down system and processes are followed at the branch as stipulated by the Senior Management.
• Ensure that all staff are adequately trained on the Products of the company and Processes.

Qualification :

Graduate in any discipline