Branch Manager - MFI North

Bajaj Finserv Limited; Azamgarh; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Restaurant or refreshments

Job summary

Bajaj Finserv Limited is hiring a Branch Manager for our JLG microfinance operations in Azamgarh, Uttar Pradesh. You will lead a local team, drive business projections, ensure compliance, and manage customer visits to grow disbursements and portfolio quality.

Candidates should have Graduation and 4–6 years in Microfinance JLG, with at least 2 years as ASM/Branch Manager; strong people leadership and adherence to policy will be essential for success in this role.

Qualifications

• Graduation or higher in a relevant field.
• 4–6 years in Microfinance JLG with at least 2 years as ASM/Branch Manager.

Responsibilities

• Lead branch team on business projections and cross-sell targets.
• Ensure daily activity plan execution and customer visits.
• Supervise branch operations and conduct daily huddles.
• Attend center meetings and engage with customers.
• Monitor disbursements and portfolio quality against targets.
• Ensure policy compliance and assist with collections as needed.
• Recognize and reward team contributions; manage branch upkeep.

Skills

People management

Compliance

Branch operations

Customer engagement

Education

Graduation

Job description

Job Purpose

Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch

Duties and Responsibilities

• Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day
• Ensure execution of the defined activity plan for customer visits by the team during the day
• Detailed Supervision and monitoring of branch, do huddles with team, understands and resolves pain areas.
• Attend Center Meetings and meet customers. Conduct Group Recognition tests basis operating model
• Track and facilitate disbursements as planned for the day and month
• Ensure 100% compliance of all business policies and SOPs for the branch
• Assists in Collections cases in higher buckets, works with teams and jointly visits customers in the location
• Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant
• Ensuring critical parameters like lead to login are executed as per matrix .
• Meets customers regularly in the location and manage health and quality of portfolio as per defined targets
• Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively

Major Challenges

• Employee Attrition
• Portfolio quality and monitoring, manage portfolio as per defined targets
• Compliance on all business parameters, zero audit findings for the branch

Required Qualifications and Experience

• a) Qualifications: Graduation
• b) Work Experience: 4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager