Branch Manager - MFI North

Bajaj Finance; Dhenkanal; Vor Ort; INR 600.000 - 1.200.000; Vollzeit

Zusammenfassung

Bajaj Finserv Limited in India seeks a Branch Manager with 4-6 years in Microfinance JLG to lead the branch team, ensure compliance, drive business, and manage portfolio health.

You will supervise daily activities, coordinate with product and admin for collateral, conduct customer visits, attend center meetings, and strive to minimize attrition while achieving defined targets.

Qualifikationen

• Graduation is required.
• 4-6 years in Microfinance JLG business.
• Minimum 2 years in Assistant Branch Manager/Branch Manager role.

Aufgaben

• Daily review with team regarding projections and activity plan for the day.
• Ensure execution of the defined activity plan for customer visits by the team.
• Detailed supervision and monitoring of branch; conduct team huddles and resolve pain areas.
• Attend center meetings and meet customers; conduct group recognition tests.
• Track and facilitate disbursements as planned for the day and month.
• Ensure 100% compliance of all business policies and SOPs for the branch.
• Assist in collections cases in higher buckets; work with teams and visit customers.
• Nominate team members for rewards and recognition; acknowledge achievements in forums.
• Ensure lead-to-login parameters are executed as per matrix.
• Meet customers regularly in the location and manage portfolio health as per targets.
• Maintain branch upkeep and coordinate with Product and Admin for collateral and facilities.

Kenntnisse

People management

Compliance management

Team supervision

Ausbildung

Graduation

Jobbeschreibung

Job Summary

Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch

Responsibilities

• Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day
• Ensure execution of the defined activity plan for customer visits by the team during the day
• Detailed Supervision and monitoring of branch, do huddles with team, understands and resolves pain areas.
• Attend Center Meetings and meet customers. Conduct Group Recognition tests basis operating model
• Track and facilitate disbursements as planned for the day and month
• Ensure 100% compliance of all business policies and SOPs for the branch
• Assists in Collections cases in higher buckets, works with teams and jointly visits customers in the location
• Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant
• Ensuring critical parameters like lead to login are executed as per matrix .
• Meets customers regularly in the location and manage health and quality of portfolio as per defined targets
• Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively

Major Challenges

• Employee Attrition
• Portfolio quality and monitoring, manage portfolio as per defined targets
• Compliance on all business parameters, zero audit findings for the branch

Required Qualifications and Experience

a) Qualifications:
Graduation
b) Work Experience:
4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager