Branch Manager - MFI GL North

Bajaj Finserv Limited; Maharashtra; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Bajaj Finserv Limited in Maharashtra is seeking an Assistant Branch Manager/Branch Manager to lead a team, drive business projections, and ensure policy compliance while overseeing customer visits and daily disbursement activity.

The role emphasizes team supervision, portfolio health, and adherence to SOPs, including meetings, collections support, recognition of staff, and branch upkeep.

Qualifications

• Graduation is required.
• 4-6 years in Microfinance JLG business, with at least 2 years in Assistant Branch Manager / Branch Manager role.

Responsibilities

• Review projections of business and cross-sell with the team daily.
• Ensure execution of the daily activity plan for customer visits by the team.
• Supervise branch operations, conduct team huddles, and resolve pain areas.
• Attend center meetings and meet customers; conduct group recognition tests as per operating model.
• Track and facilitate disbursements for the day and month.
• Ensure 100% compliance of all business policies and SOPs for the branch.
• Assist in collections in higher buckets and visit customers in the location.
• Nominate team members for rewards and recognize achievements in internal forums.
• Ensure key metrics like lead-to-login are executed as per matrix.
• Meet customers regularly in the location and manage portfolio health against targets.
• Manage branch upkeep and liaise with Product and Admin for collateral/soft facilities.

Education

Graduation

Job description

Job Purpose

Responsible for getting the critical parameters like business/portfolio/ and employee attrition to be delivered as required by management. Own team members of his / her branch on people metrics and drive all compliances as required for the branch

Duties and Responsibilities

• Daily review with team members regarding projections of business and cross sell, center meetings, GRT planned / activity plan for the day
• Ensure execution of the defined activity plan for customer visits by the team during the day
• Detailed Supervision and monitoring of branch, do huddles with team, understands and resolves pain areas.
• Attend Center Meetings and meet customers. Conduct Group Recognition tests basis operating model
• Track and facilitate disbursements as planned for the day and month
• Ensure 100% compliance of all business policies and SOPs for the branch
• Assists in Collections cases in higher buckets, works with teams and jointly visits customers in the location
• Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant
• Ensuring critical parameters like lead to login are executed as per matrix .
• Meets customers regularly in the location and manage health and quality of portfolio as per defined targets
• Manages upkeep of branch and all collaterals and seeks support of Product and Admin team as required to manage collaterals / soft facilities of branch hygiene and upkeep respectively

Major Challenges

• Employee Attrition
• Portfolio quality and monitoring, manage portfolio as per defined targets
• Compliance on all business parameters, zero audit findings for the branch

Required Qualifications and Experience

a)Qualifications:
Graduation
b)Work Experience:
4-6 Years in Microfinance JLG business of which min 2 years should be as Assistant Branch Manager / Branch Manager