Branch Manager (LAP)

e-Hireo; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading digital lending platform is looking for a Branch Manager in Bengaluru. This role entails overseeing operations, managing a team, and ensuring compliance while fostering customer relationships. The ideal candidate has over 7 years of sales experience, including branch management. Responsibilities include driving business growth, resolving customer complaints, and maintaining documentation. This full-time position offers a strategic role in shaping branch performance and customer success.

Qualifications

• Minimum of 7-10 years of experience in sales.
• At least 3-5 years in branch management or leadership role.

Responsibilities

• Oversee day-to-day operations of the branch.
• Ensure branch meets its targets for customer acquisition.
• Recruit, train, and manage branch staff.
• Ensure high standards of customer service.

Skills

Strong leadership and team management skills

Excellent communication, negotiation, and interpersonal skills

Deep understanding of LAP products

Proficiency with CRM software

Analytical skills to interpret sales data

Knowledge of relevant laws and regulations

Education

Bachelor’s degree in Business, Finance, or related field

MBA or equivalent qualification

Job description

It is a leading digital lending platform that provides quick, app-based personal loans to individuals, especially young professionals and first-time borrowers. The platform uses a fully online process—application, verification, approval, and disbursal—making it easy for users to access short-term and small-ticket credit. With a focus on flexible repayment options, simplified documentation, and fast processing, it aims to offer accessible credit solutions to people who may not have a traditional credit history.

Key Responsibilities

Branch Operations Management

• Oversee the day-to-day operations of the branch, ensuring efficient workflow and adherence to company policies.
• Ensure the branch meets its targets for LAP disbursals, customer acquisition, and revenue generation.
• Implement branch-level strategies to drive business growth and profitability.
• Monitor branch performance through regular reviews and ensure compliance with all operational standards.
• Lead the branch's LAP sales efforts, setting targets, and motivating the team to achieve them.
• Develop and implement sales strategies to increase the branch’s market share in the LAP segment.
• Identify and pursue new business opportunities, including developing relationships with real estate agents, brokers, and other partners.
• Personally manage key customer relationships and handle complex or high-value LAP transactions.

Team Management

• Recruit, train, and manage branch staff, including sales executives, loan officers, and support staff.
• Conduct regular performance reviews, providing feedback and coaching to ensure staff meet their individual targets and professional development goals.
• Foster a positive and collaborative work environment, encouraging teamwork and high levels of employee engagement.
• Ensure all team members are well-versed in LAP products, compliance requirements, and customer service standards.

Customer Relationship Management

• Ensure the branch delivers a high standard of customer service, building strong relationships with both new and existing clients.
• Oversee the resolution of customer issues and complaints, ensuring prompt and effective solutions.
• Develop and maintain relationships with high-net-worth individuals and corporate clients for LAP offerings.
• Promote customer retention and satisfaction through personalized service and effective problem-solving.

Risk and Compliance Management

• Ensure all LAP loan applications are processed in accordance with company policies and regulatory requirements.
• Work closely with the credit and risk teams to assess and manage the risk associated with LAP transactions.
• Ensure the branch adheres to all regulatory requirements, including KYC (Know Your Customer) and AML (Anti-Money Laundering) guidelines.
• Conduct regular audits and reviews to ensure compliance and mitigate potential risks.

Reporting and Documentation

• Prepare and present regular reports on branch performance, including metrics such as loan disbursals, conversion rates, and profitability.
• Ensure accurate and timely documentation of all branch activities, including customer interactions and loan processing.
• Maintain up-to-date records in the company’s CRM and loan management systems.
• Assist in the preparation of branch-level business plans and budgets.
• Stay updated on industry trends, market conditions, and competitor activities in the LAP segment.
• Identify opportunities for process improvements and implement best practices to enhance branch performance.
• Support the introduction of new products, technologies, and initiatives aimed at improving the LAP offering and customer experience.

Qualifications

• Education: Bachelor’s degree in Business, Finance, or a related field preferred. MBA or equivalent qualification is a plus.
• Experience: Minimum of 7-10 years of experience in sales, with at least 3-5 years in a branch management or leadership role, preferably within the mortgage, real estate, or financial services industry.

Required Skills

• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Deep understanding of LAP products, mortgage lending, and real estate markets.
• Proficiency with CRM software and branch management tools.
• Analytical skills to interpret sales data and make informed decisions.
• Knowledge of relevant laws and regulations governing mortgage lending and branch operations.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Software Development and Financial Services