BRANCH MANAGER II

Muthoot Fincorp; Ulavapadu; On-site; INR 450,000 - 650,000; Full time

Job summary

Muthoot Fincorp in India is seeking a field/branch-oriented professional to build and sustain relationships with customers while driving growth through market insights, upselling opportunities, and coordinated marketing efforts.

The role emphasizes customer service excellence, cross-functional collaboration, and adherence to internal processes to ensure profitability and ongoing customer trust.

Qualifications

• Coaching & Mentoring
• Business Development
• Communication Skills Proficiency in local language and English

Responsibilities

• Maintain regular and continuous relationship with existing and potential customers.
• Identify market trends and opportunities to upsell/cross-sell products.
• Coordinate and participate in marketing activities to achieve targets.
• Ensure customer delight through efficient service and retention of customers.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.


• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.


• Initiate, implement/coordinate and participate in marketing for achieving the above.


• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).


• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements


• Collaborate with various departments to ensure smooth functioning of the branch.


• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.


• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.


• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.


• Role will come under the purview of Audit & Gold Inspection.


• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.


• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring


• Business Development


• Communication Skills Proficiency in local language and English