BRANCH MANAGER I

Muthoot Fincorp Ltd.; Kolkata; Remote; INR 800,000 - 1,200,000; Full time

Job summary

Muthoot Fincorp Ltd. seeks a proactive leader to manage customer relationships and drive business growth at the branch level.

You will study market trends, spot up-sell/cross-sell opportunities, and coordinate marketing to meet targets while delivering excellent service. You will conduct field visits for marketing and collection, collaborate across departments to ensure smooth branch operations, monitor risk, and ensure compliance.

Qualifications

• Coaching and mentoring team members.
• Business development activities.
• Proficient communication in local language and English.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Identify market trends to aid innovation and meet customer needs via up-sell/cross-sell of products.
• Initiate and participate in marketing to achieve targets.
• Achieve customer delight through efficient customer service; retain and acquire customers.
• Achieve branch targets and ensure profitability of the unit.
• Field visits for marketing/collection as per branch requirements.
• Collaborate with departments to ensure smooth branch functioning.
• Ensure operational adherence per policies; mitigate risk and protect goodwill of customers.
• Recovery of receivables to ensure revenue flow and protect customer interests.
• Maintenance of branch books, documents and statutory records; liaise with authorities to ensure compliance.
• Role under Audit & Gold Inspection.
• Focus on branch profitability and ensure assigned branch is profitable.
• Proper handholding and timely training of the team.
• Knowledge sharing for business development and career progression.

Skills

Coaching

Mentoring

Business Development

Communication Skills

Local Language

English

Job description

• Maintain regular & continuous relationship with existing and potential customers.


• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.


• Initiate, implement/coordinate and participate in marketing for achieving the above.


• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).


• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements


• Collaborate with various departments to ensure smooth functioning of the branch.


• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.


• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.


• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.


• Role will come under the purview of Audit & Gold Inspection.


• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.


• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring


• Business Development


• Communication Skills Proficiency in local language and English