BRANCH MANAGER

Muthoot Fincorp Ltd.; Madhya Pradesh; Remote; INR 350,000 - 520,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a Branch/Team role in Madhya Pradesh to maintain relationships with customers and drive market-focused marketing initiatives. The position involves coordinating marketing activities, upselling products, and ensuring customer delight through efficient service.

Primary duties include monitoring market trends, supporting branch profitability, and coordinating with departments to ensure smooth operations and compliance with policies and fraud prevention measures.

Qualifications

• Coaching and mentoring of team members.
• Business development skills for branch growth.
• Strong communication in local language and English.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market trends to aid innovation and upsell/cross-sell.
• Coordinate and participate in marketing for branch growth.
• Achieve customer delight through efficient customer service and retain customers.

Skills

Coaching

Mentoring

Business Development

Communication Skills

Local Language

English Proficiency

Job description

• Maintain regular & continuous relationship with existing and potential customers.


• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.


• Initiate, implement/coordinate and participate in marketing for achieving the above.


• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).


• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements


• Collaborate with various departments to ensure smooth functioning of the branch.


• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.


• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.


• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.


• Role will come under the purview of Audit & Gold Inspection.


• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.


• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring


• Business Development


• Communication Skills Proficiency in local language and English