BRANCH MANAGER

Muthoot Fincorp; Kolage; On-site; INR 400,000 - 600,000; Full time

Job summary

Muthoot Fincorp in Karnataka is seeking a Relationship Manager to nurture customer relationships, drive up-sell and cross-sell opportunities, and deliver excellent service. The role encompasses market study, marketing coordination, and cross-functional collaboration to meet branch goals.

The position requires skills in sales, customer service, and team development, with an emphasis on profitability, compliance, and proactive risk management. Fluency in local language and English is desirable.

Qualifications

• Proven ability in maintaining customer relations and up-selling.
• Experience in market study to identify trends.
• Ability to coordinate marketing activities.
• Focus on achieving branch profitability and compliance.
• Knowledge of audit, gold inspection, and risk prevention.
• Strong leadership and team training skills.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.
• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

Skills

CRM & relationship

Market analysis

Marketing coordination

Team training

Business development

Communication skills (local language &

Job description

• Maintain regular & continuous relationship with existing and potential customers.


• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.


• Initiate, implement/coordinate and participate in marketing for achieving the above.


• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).


• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements


• Collaborate with various departments to ensure smooth functioning of the branch.


• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.


• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.


• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.


• Role will come under the purview of Audit & Gold Inspection.


• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.


• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring


• Business Development


• Communication Skills Proficiency in local language and English