BRANCH MANAGER

Muthoot Fincorp Ltd.; Kavitala; On-site; INR 400,000 - 700,000; Full time

Job summary

Muthoot Fincorp Ltd. in Karnataka is seeking a frontline professional to manage customer relationships and drive branch profitability.

The role emphasizes market analysis, cross-sell opportunities, and rigorous adherence to processes to deliver customer delight. You will coordinate marketing efforts, supervise a team, and ensure smooth operations, audits, and compliance while focusing on revenue growth and risk prevention.

Qualifications

• Coaching and mentoring of team members
• Ability to drive business development and revenue growth
• Proficiency in communication in local language and English

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Identify market trends to aid innovation and meet customer needs through up-sell/cross-sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving above.
• Achieve customer delight through efficient customer service; retain existing customers and acquire new ones.

Skills

Coaching

Mentoring

Business Development

Job description

• Maintain regular & continuous relationship with existing and potential customers.


• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.


• Initiate, implement/coordinate and participate in marketing for achieving the above.


• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).


• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements


• Collaborate with various departments to ensure smooth functioning of the branch.


• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.


• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.


• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.


• Role will come under the purview of Audit & Gold Inspection.


• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.


• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring


• Business Development


• Communication Skills Proficiency in local language and English