BRANCH MANAGER

Muthoot Fincorp Ltd.; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a proactive Branch Marketing & Operations professional in Bengaluru to manage customer relationships, market trends, and branch profitability. The role involves coordinating marketing, field visits, and cross-functional collaboration to deliver superior service and revenue growth.

You will drive customer delight, supervise receivables, and ensure compliance while mentoring the team and promoting knowledge sharing across functions.

Qualifications

• Coaching & Mentoring
• Business Development
• Communication Skills Proficiency in local language and English

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market trends to aid innovation and meet customer needs via up-sell/cross-sell of products.
• Initiate, implement/coordinate marketing activities to achieve objectives.
• Achieve customer delight through efficient service; retain existing customers and acquire new ones.
• Achieve branch targets and ensure profitability of the unit.
• Conduct field visits for marketing and collection activities as per branch requirements.
• Collaborate with departments to ensure smooth branch operations.
• Ensure operational adherence per policies; mitigate risks and uphold organizational vision and customer goodwill.
• Monitor receivables to sustain revenue flow and protect customer interests; ensure timely follow-up.
• Maintain branch books and statutory records; liaison with authorities and ensure compliance.
• Role to fall under Audit & Gold Inspection; focus on branch profitability of the assigned unit.
• Provide handholding and timely training to the team; promote knowledge sharing for growth.

Skills

Coaching & Mentoring

Business Development

Communication Skills Proficiency in当地

Job description

• Maintain regular & continuous relationship with existing and potential customers.


• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.


• Initiate, implement/coordinate and participate in marketing for achieving the above.


• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).


• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements


• Collaborate with various departments to ensure smooth functioning of the branch.


• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.


• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.


• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.


• Role will come under the purview of Audit & Gold Inspection.


• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.


• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring


• Business Development


• Communication Skills Proficiency in local language and English