BRANCH MANAGER

Muthoot Fincorp; Chhota Udaipur; On-site; INR 350,000 - 700,000; Full time

Job summary

Muthoot Fincorp in Gujarat invites applications for a Branch Operations role focused on customer relationship, market analysis and sales enablement. You will maintain regular contact with customers and participate in marketing activities to support branch targets.

The role involves field visits for marketing and collection, ensuring branch profitability, adhering to policies, and mentoring the team to deliver excellent service while upholding company values.

Qualifications

• Relationship management and customer service skills.
• Ability to study market trends and identify opportunities for up-selling/cross-selling.
• Experience in coordinating marketing activities to achieve branch targets.
• Familiarity with branch operations, audits and compliance procedures.

Responsibilities

• Maintain regular relationships with existing and potential customers.
• Study market trends to aid product innovation and up-sell/cross-sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service and retain customers while acquiring new ones.
• Recovery of receivables and ensuring branch revenue flow; monitor and follow up as needed.
• Maintain branch books, documents and statutory records; coordinate with authorities.
• Focus on branch profitability and ensure assigned branch is profitable.
• Provide training and handholding to the team; encourage knowledge sharing.

Skills

Relationship management

Market research

Marketing coordination

Customer service

Job description

• Maintain regular & continuous relationship with existing and potential customers.


• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.


• Initiate, implement/coordinate and participate in marketing for achieving the above.


• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).


• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements


• Collaborate with various departments to ensure smooth functioning of the branch.


• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.


• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.


• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.


• Role will come under the purview of Audit & Gold Inspection.


• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.


• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring


• Business Development


• Communication Skills Proficiency in local language and English