Branch Manager - GL East

Bajaj Finance; Basna; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Bajaj Finance Limited is seeking a capable professional to manage branch operations, drive profitability, and lead field-marketing initiatives for gold loan and related financial products. You will supervise valuations, vault custody, and compliance while steering customer acquisition and retention efforts.

Ideal candidates have experience in gold loan banking or client services, with strong communication skills and a history of team coaching and performance feedback.

Qualifications

• Strong written and verbal communication skills.
• Experience in gold loan banking or related client services helps.
• Ability to plan and monitor branch operations and marketing activities.
• Clear and concise communication within teams and with customers.

Responsibilities

• Oversee branch operations, performance & profitability.
• Lead field-marketing activities to boost brand visibility.
• Plan and monitor branch and field marketing to ensure healthy lead pipeline.
• Engage customers for new acquisitions and retention of existing clientele.
• Ensure accurate valuation and appraisal of pledged gold with policy compliance.
• Safeguard pledged securities as joint custodian of the vault.
• Maintain low NPAs with diligent follow-ups for interest collections.
• Coordinate staff hiring, coaching, and performance feedback.
• Maintain quality of business, generate reports, and drive growth in the branch.
• Expand gold loan business and other third-party products.

Skills

Communication

Education

Bachelor's degree / Post-graduation degree

Job description

Job Summary

This position is open with Bajaj Finance Limited.

Responsibilities

• Responsible for overall branch operations, performance & profitability of the branch.
• Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct & monitor the branch & field level marketing activities to ensure healthy pipeline of leads resulting into business conversion & branch growth.
• Focus on customer engagement for new customer acquisitions & retainment of old customers.
• Conducting error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation & maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree / Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.