Branch Manager

Muthoot Fincorp Limited; West Bengal; On-site; INR 600,000 - 900,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Branch Manager II to lead daily branch operations, drive growth through new and existing customer acquisition, and ensure adherence to company policies. You will oversee field activities, coordinate with marketing and collections, and mentor team members to deliver superior service.

The role emphasizes market insights, risk-aware decision-making, and cross-functional collaboration to achieve profitable performance while maintaining high service standards and

Qualifications

• Proven ability to drive customer service excellence and retention.
• Strong planning and forecasting capabilities to meet branch targets.
• Excellent communication and relationship-building skills in local language and English.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Identify market trends to aid innovation and upsell/cross-sell of products.
• Initiate and coordinate marketing activities to achieve targets.
• Achieve customer delight through efficient service and retention of customers.

Skills

Result orientation

Customer service

Retention focus

Planning & forecasting

Relationship building

Coaching & mentoring

Market intelligence

Business development

Communication skills

Job description

BRANCH MANAGER II

Key Job Responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English