Branch Manager

Muthoot Fincorp Limited; Puri; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Branch Manager to lead customer relationship initiatives, drive market-driven strategies, and ensure branch profitability. The role emphasizes strong team leadership, compliance, and cross-functional collaboration to deliver excellent service and revenue growth.

The incumbent will oversee marketing and collections, manage operations, and focus on risk mitigation, training, and stakeholder coordination to meet organizational goals.

Qualifications

• Result Orientation.
• Customer Service & Retention Focus.
• Planning & Forecasting Skills.
• Relationship Building.
• Coaching & Mentoring.
• Market Intelligence.
• Business Development.
• Communication Skills – Proficiency in local language and English.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market trends to aid innovation and meet customer needs via up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service; retain existing customers and acquire new continuously.
• Achieve branch targets and ensure profitability of the unit; involve in Field Visits for Marketing/Collection activities; collaborate with departments to ensure smooth branch functioning.
• Mitigation & Prevention of Risk by early detection of frauds and upholding the vision & values of the Organization.
• Recovery of receivables: ensure revenue flow and protect customer’s interests; adhere to operation protocols.
• Maintenance of branch books of accounts and liaison with authorities; ensure compliance and profitability focus.
• Proper handholding and timely/training of the team; knowledge sharing for development of business and career progression.

Skills

Customer Service

Relationship Building

Planning & Forecasting

Coaching & Mentoring

Market Intelligence

Business Development

Communication Skills

Job description

BRANCH MANAGER

Key Job Responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable.

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English