Branch Manager

Muthoot Fincorp Limited; Hanspura; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Branch Manager to oversee daily branch operations, drive sales through customer relationships, and ensure profitability. The role involves coordinating with departments, guiding a team, and delivering excellent service to retain and grow the customer base.

The candidate should lead with a focus on market insights, compliance, and risk control while mentoring staff for performance and career development.

Qualifications

• Proven ability to lead a team and drive customer-focused outcomes.
• Strong planning and forecasting to meet branch targets.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Identify market trends and up-sell/cross-sell of products through market study.
• Coordinate marketing activities to achieve branch goals.
• Achieve customer delight through efficient service and retention of customers.
• Ensure branch profitability and compliance with policies.

Skills

Customer relationship management

Team leadership

Strategic planning

Job description

BRANCH MANAGER

Key Job Responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable.

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English