Branch Manager

Muthoot Fincorp Limited; Haridwar; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Muthoot Fincorp Limited in Haridwar invites a Branch Manager to lead day-to-day branch operations, drive sales and ensure profitability. You will maintain customer relationships, oversee staff development, and coordinate marketing and collections to meet targets.

The role requires strong leadership, planning, and communication skills in local language and English, with focus on risk controls and compliance. Based in Haridwar, the position involves field visits and cross-functional collaboration.

Qualifications

• Experience in branch banking operations and sales.
• Strong leadership and people management.
• Ability to plan and forecast branch performance.
• Proficient in local language and English.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Identify market trends to meet customer needs via up-sell/cross-sell.
• Initiate/coordinate marketing to achieve targets.
• Deliver customer delight through efficient service and retention.
• Achieve branch targets and ensure profitability.
• Conduct field visits for marketing and collection activities.
• Collaborate with departments to ensure smooth branch operations.
• Ensure adherence to policies and risk controls.

Skills

Result Orientation

Customer Service

Planning & Forecasting

Relationship Building

Coaching & Mentoring

Market Intelligence

Business Development

Communication Skills

Job description

BRANCH MANAGER

Key Job Responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable.

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English