Branch Manager

Muthoot Fincorp Limited; Wankaner; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Muthoot Fincorp Limited in Gujarat seeks a Branch Manager to lead customer relationships, drive branch profitability, and oversee operations. The role involves market analysis, cross-selling, and coordinating with multiple departments to deliver seamless service.

The individual will mentor the team, ensure compliance with policies, and maintain strong customer delight through proactive service and risk management. Local language fluency and English are preferred.

Qualifications

• Strong customer service and retention focus.
• Ability to plan and forecast for branch growth.
• Excellent relationship building and stakeholder management.
• Good written and verbal communication in local language and English.

Responsibilities

• Maintain regular relationships with existing and potential customers and identify market trends for up-sell/cross-sell.
• Achieve branch targets and ensure profitability; participate in marketing and field activities as needed.
• Ensure operational adherence to policies; oversee branch books and statutory records; coordinate with authorities.
• Drive risk mitigation by detecting fraud early and ensuring compliance; focus on branch profitability and asset quality.
• Lead, train, and mentor the branch team; promote knowledge sharing and career development.
• Demonstrate knowledge, skills, and attributes such as planning, market intelligence, and customer service excellence.

Skills

Customer service

Relationship building

Planning & forecasting

Market intelligence

Business development

Communication skills

Coaching & mentoring

Results orientation

Job description

BRANCH MANAGER

Key Job Responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable.

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English