Branch Manager

Muthoot Fincorp Limited; Eluru District; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Muthoot Fincorp Limited is looking for a Branch Manager II to lead the Eluru district branch, nurture relationships with existing and potential customers, and coordinate marketing and collections activities. The role emphasizes driving profitability, compliance, and team development within the branch.

The candidate should excel in customer service, market sensing, and cross‑functional collaboration, while ensuring robust processes and profitability for the unit.

Qualifications

• Strong customer relationship management and retention.
• Ability to analyze market trends to aid product/services innovation.
• Experience in mentoring and training a team for performance.

Responsibilities

• Customer Championship: maintain regular relationships with customers and drive delight.
• Product – Process Championship: achieve branch targets and ensure profitability; coordinate field marketing and collections.
• Mitigation & Prevention of Risk: early detection of fraud; maintain branch records; ensure compliance.
• People Championship: train and develop team; encourage knowledge sharing.
• Knowledge, Skills & Attributes: result orientation, customer focus, planning, relationship building, coaching, market intelligence, business development, and bilingual communication in local language and English.

Skills

Relationship Building

Market Intelligence

Coaching & Mentoring

Planning & Forecasting

Communication Skills

Customer Service

Business Development

Team Leadership

Job description

BRANCH MANAGER II

Key Job Responsibilities

• Customer Championship
  • Maintain regular & continuous relationship with existing and potential customers.
  • Constant study of market and identify market trends to aid innovation and/or to meet the need(s) of customers by up‑sell/cross‑sell of products.
  • Initiate, implement/coordinate and participate in marketing for achieving the above.
  • Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.
• Product – Process Championship
  • Achieve branch targets and ensure profitability of the unit (branch).
  • Will involve in Field Visits for Marketing / Collection activities basis to branch requirements.
  • Collaborate with various departments to ensure smooth functioning of the branch.
  • Ensure operational adherence as per Manual of Instructions and laid down policies and practices.
• Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and uphold the vision & values of the Organization and goodwill of customers.
  • Recovery of receivables: To ensure organization’s revenue flow and protect customer's long‑term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
  • Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical assets.
  • Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
  • Role will come under the purview of Audit & Gold Inspection.
  • Should focus on branch profitability & ensure that assigned branch is profitable.
• People Championship
  • Ensure proper handholding and timely/continues training of the team.
  • Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.
• Knowledge, Skills & Attributes
  • Result Orientation
  • Customer Service & Retention Focus
  • Planning & Forecasting Skills
  • Relationship Building
  • Coaching & Mentoring
  • Market Intelligence
  • Business Development
  • Communication Skills – Proficiency in local language and English