Branch Manager

Muthoot Fincorp Limited; Halvad; On-site; INR 600,000 - 900,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Branch Manager to lead customer relationships and drive branch profitability in the local market. The role involves market analysis, product upsell, and cross-functional coordination to ensure smooth branch operations.

The position emphasizes leadership, coaching, and strong communication skills in the local language and English, with a focus on risk prevention and regulatory compliance.

Qualifications

• Proven ability to drive branch profitability and targets.
• Strong leadership and coaching skills for team development.
• Excellent communication in local language and English.
• Sound knowledge of fraud prevention and risk management.

Responsibilities

• Maintain regular relationship with existing and potential customers.
• Identify market trends to upsell/cross-sell products and aid innovation.
• Coordinate and participate in branch marketing activities.
• Achieve customer delight through efficient service and retain customers.
• Ensure branch profitability and collaborate with departments for smooth operations.
• Oversee compliance, records, and asset maintenance; liaise with authorities.

Skills

Relationship Building

Customer Service

Planning & Forecasting

Market Intelligence

Coaching & Mentoring

Leadership

Communication Skills

Business Development

Job description

BRANCH MANAGER

Key Job Responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable.

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English