Branch Manager

Muthoot Fincorp Limited; Khammam; On-site; INR 400,000 - 700,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Branch Manager I to lead customer relationships, drive market insight and ensure branch profitability through effective operations and team coaching.

You will manage field activities for marketing, collections, and service delivery, while coordinating with departments to adhere to policies and risk controls. Strong communication in local language and English is essential to build trust and grow the branch business.

Qualifications

• Strong relationship building and customer service orientation.
• Ability to plan, forecast and develop business strategies.
• Coaching and mentoring capability for team development.
• Proven market intelligence and cross-selling skills.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Identify market trends to aid innovation and/or meet customer needs via up-sell/cross-sell.
• Initiate and participate in marketing to achieve targets.
• Ensure branch profitability and coordinate field activities for marketing/collections.
• Ensure compliance with policies, risk controls and statutory requirements.
• Lead and train the branch team for growth and service excellence.

Skills

Relationship Building

Customer Service

Planning & Forecasting

Coaching & Mentoring

Market Intelligence

Business Development

Communication Skills

Job description

BRANCH MANAGER I

Key Job Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets.
• Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable.

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English