Branch Manager

Muthoot Fincorp Limited; Bavla; On-site; INR 600,000 - 900,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Branch Manager in Gujarat to lead customer relationship management and branch operations. The role involves driving profitability, coordinating marketing activities, and ensuring compliance with policies; you will supervise a team and mentor staff, while focusing on customer satisfaction and risk mitigation.

Responsibilities include field marketing, revenue collection adherence, and liaison with authorities to maintain branch integrity.

Qualifications

• Strong leadership and team coaching skills.
• Excellent communication in local language and English.

Responsibilities

• Maintain regular relationship with existing and potential customers.
• Identify market trends to aid innovation and upsell/cross-sell of products.
• Achieve branch targets and profitability; participate in marketing and field activities.
• Ensure operational adherence and compliance; mitigate risk and prevent fraud.
• Oversee branch books, documents, and statutory records; liaise with authorities.

Job description

BRANCH MANAGER Key Job Responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.
• Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets.
• Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable.

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English