Branch Manager

Muthoot Fincorp Limited; Karnal; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Muthoot Fincorp Limited in Karnal is seeking a Branch Manager to lead sales, customer service, and profitability at the local branch.

You will drive customer acquisition, maintain relationships with clients, and coordinate with departments to ensure smooth operations while upholding policies and governance. The role requires strong leadership and market awareness to grow the branch sustainably.

Qualifications

• Results-driven with a focus on customers and outcomes
• Strong service and retention mindset
• Plan, forecast and drive branch growth with data-backed decisions
• Build and nurture client relationships for long-term value
• Coach and mentor team members to improve performance
• Monitor market trends to identify opportunities and risks
• Develop business by expanding product penetration and cross-sell
• Clear communication in local language and English across teams

Responsibilities

• Maintain regular and continuous relationship with existing and potential customers.
• Identify market trends to aid innovation and meet customer needs through up-sell/cross-sell of products.
• Initiate and coordinate marketing activities to achieve targets.
• Achieve customer delight through efficient customer service and retention of customers.
• Achieve branch targets and ensure profitability of the unit.
• Visit fields for marketing and collection activities as required.
• Collaborate with departments to ensure smooth branch operations and compliance.
• Mitigate risks by early detection of fraud and ensure adherence to policies.
• Maintain branch books, documents and premises in good order.
• Coordinate with statutory authorities and external agencies as needed.
• Focus on profitability of the assigned branch.

Skills

Result Orientation

Customer Service

Planning & Forecasting

Relationship Building

Coaching & Mentoring

Market Intelligence

Business Development

Communication

Job description

BRANCH MANAGER Key Job Responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.
• Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets.
• Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable.

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English