Branch Manager

Muthoot Fincorp Limited; Valsad District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Muthoot Fincorp Limited in India invites applications for Branch Manager. You will lead customer relationship initiatives, study market trends to identify opportunities, initiate marketing activities, and strive for customer delight through service excellence.

You will drive branch targets and profitability, conduct field visits for marketing and collections, coordinate with departments, ensure policy adherence, manage risk, monitor receivables, maintain books and assets, liaise with

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market trends to identify opportunities for up-sell/cross-sell of products.
• Initiate and coordinate marketing activities to achieve targets.
• Achieve customer delight through efficient service; retain and acquire customers.
• Achieve branch targets and ensure profitability.
• Field visits for marketing and collection activities per branch requirements.
• Collaborate with departments to ensure smooth branch functioning.
• Ensure adherence to Manuals and policies.
• Mitigate risks by early detection of fraud and uphold company values.
• Monitor receivables to secure revenue flow and protect customer interests.
• Maintain branch books, documents and statutory records; upkeep of premises/assets.
• Coordinate with authorities/external agencies to ensure compliance.
• Role includes Audit & Gold Inspection.
• Focus on profitability of the assigned branch.
• Handhold and train the team; promote knowledge sharing for growth.

Skills

Result Orientation

Customer Service

Planning & Forecasting

Relationship Building

Coaching & Mentoring

Market Intelligence

Business Development

Communication Skills

Job description

BRANCH MANAGER Key Job Responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.
• Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets.
• Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable.

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English