Branch Manager

ICICI Lombard; Udaipur District, Ranchi, Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

ICICI Lombard in India seeks a front-line associate to handle walk-in customer queries and process policy issuance and endorsements. You will resolve issues quickly and ensure accuracy in document checks.

You will coordinate with cross-functional teams, adhere to SOPs, monitor TAT, and strive for high customer satisfaction through effective service delivery.

A background in BCom with strong Excel and communication skills is preferred.

Qualifications

• B.com education required
• Typing speed & accuracy essential
• Proficiency in Excel and MS Office
• Strong communication and interpersonal skills

Responsibilities

• Handle walk-in customer queries with quick, effective resolutions.
• Manage grievances across touchpoints and ensure timely closure.
• Process policy issuance and endorsements for walk-ins and internal stakeholders.
• Perform quality checks on documents as per QC checklist.
• Collaborate with cross-functional teams to implement SOPs.
• Monitor Turnaround Time for policy issuance, endorsements, service requests, and branch admin activities.
• Reconcile daily transactions including banking; maintain customer satisfaction and service efficiency

Skills

typing speed and accuracy

Microsoft Excel

communication and interpersonal skills

Education

Bcom

Job description

• Handle walk-in customer queries and provide quick, effective resolutions.
• Manage customer grievances received through multiple touch points and ensure timely closure.
• Process policy issuance and endorsements for walk-in customers and internal stakeholders.
• Perform quality checks on documents as per QC checklist
• Collaborate with cross-functional teams to implement quality and procedures as per Standard Operating Procedures (SOPs).
• Monitor and ensure adherence to Turnaround Time (TAT) for:
• Policy issuance
• Endorsements
• Service requests
• Handling Branch Admin activities
• Reconciliations of all the transactions involved in day-to-day activities including Banking
• Maintain high levels of customer satisfaction and service efficiency.
• Educational Qualifications

Competencies Required: – Bcom

• Good typing speed and accuracy
• Basic knowledge of Microsoft Excel
• Strong communication and interpersonal skills